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Return Policy

Plastica Industries LLC

 Effective Date: 23 October 2026

Plastica Industries LLC is committed to supplying plastic bags and packaging products in accordance with the agreed specifications, approved samples and applicable laws of the United Arab Emirates (UAE).

1. No Refund on Goods in Perfect Condition

Goods supplied in perfect condition, conforming to the approved specifications, quantity, quality and agreed order requirements, are not eligible for return, exchange or refund solely due to a change of mind, change in customer requirements, excess ordering, incorrect customer estimates or cancellation after delivery.

Customers are responsible for verifying the product specifications, dimensions, thickness, material, printing artwork, colours, quantities and other order details before confirming their purchase.

This policy does not limit any mandatory rights or remedies available under applicable UAE law.

2. Custom-Made and Printed Products

Plastic bags and packaging products manufactured according to customer-specific requirements, including custom sizes, thicknesses, colours, printing designs, logos and artwork, are generally non-returnable and non-refundable once production has commenced, except where a return, replacement or refund is required under applicable law or where the product is proven to be defective or non-conforming due to the company's responsibility.

Customers must approve all artwork, samples and specifications before production. Plastica Industries LLC shall not be responsible for discrepancies arising from customer-approved artwork or specifications, provided the goods supplied conform to the approved details.

3. Defective, Damaged or Incorrect Goods

Customers must notify Plastica Industries LLC in writing as soon as reasonably possible after discovering any defect, damage or discrepancy.

The notification should include:

• Invoice or delivery note number.
• Product description and affected quantity.
• Clear photographs or other supporting evidence.
• A description of the defect or discrepancy.

The company will inspect the reported issue and determine the appropriate remedy in accordance with applicable UAE law. Where the company is responsible for supplying defective, damaged or non-conforming goods, the applicable remedy may include replacement, repair where appropriate, or refund, as required by law.

4. Incorrect Specifications or Supply

If the goods supplied differ from the specifications confirmed in the purchase order, approved proforma invoice, approved sample or other agreed written requirements, the customer must notify the company and provide supporting evidence.

Following verification, Plastica Industries LLC will arrange an appropriate remedy in accordance with the agreed terms and applicable UAE law.

The company will not be responsible for errors in specifications, measurements, quantities or artwork provided or approved by the customer where the supplied goods conform to those approved details.

5. Inspection and Reporting

Customers are requested to inspect the delivered goods promptly upon receipt and report any visible damage, shortage or discrepancy without undue delay.

For defects that are not reasonably discoverable upon delivery, customers should notify the company promptly after discovery.

Any inspection or notification period stated in an order or delivery document shall not exclude or reduce any mandatory rights available under applicable UAE law.

6. Exchange Conditions

An exchange may be considered for standard, non-customized products only with the company's prior written approval, subject to the condition of the goods, availability of replacement stock and any agreed commercial terms.

Goods approved for exchange must be unused, undamaged, unaltered and returned in their original packaging, where applicable.

Custom-made or printed goods are not eligible for exchange for customer convenience unless agreed in writing or required under applicable UAE law.

7. Refund Processing

No refund will be provided for goods that are in perfect condition and conform to the agreed order specifications where the request is based solely on a change of mind or customer preference.

Where a refund is legally required or otherwise approved in writing by Plastica Industries LLC, the refund will be processed within the applicable legal timeframe and through an appropriate payment method.

Any deductions, restocking charges or other adjustments will be applied only where permitted by applicable law and the agreed contractual terms.

8. Return Authorization

No goods may be returned to Plastica Industries LLC without prior written authorization and instructions from the company.

Unauthorized returns may be refused, except where such refusal would conflict with applicable law.

Customers must retain the relevant invoice, delivery note and supporting documents for the return or exchange request.

9. Limitation of Policy

This policy shall be interpreted in accordance with the applicable laws and regulations of the United Arab Emirates. Nothing in this policy shall exclude, restrict or waive any mandatory consumer rights, statutory remedies or other legal obligations that cannot lawfully be excluded or restricted.

10. Contact Information

For return, exchange or refund requests, please contact Plastica Industries LLC through the company's official email address or customer service contact details stated on the relevant invoice or company documents.

Plastica Industries LLC reserves the right to assess each request based on the facts, the agreed order specifications and applicable UAE law.

 
Contact Us

For refund or return requests, please contact us at:

Plastica Industries LLC
📧 Email: plastica@plasticaind.com
📞 Phone: +971 6 533 6033